Laworfiction is a trading name of Jackson Osborne Ltd and providing legal services authorised and regulated by the Solicitors Regulation Authority, SRA no. 569224. Regulated services are subject to the SRA’s code of conduct.
Not all services provided are regulated but under section 12 of the Legal Services Act 2007 some legal matters are ‘reserved’, meaning that advice and representation can only be provided through a regulated practice. These include:
- the exercise of a right of audience (the right to appear before and address a court)
- the conduct of litigation (the issuing or involvement in any Court process)
- reserved instrument activities (executing wills, powers of attorney, stock transfer etc)
- probate activities
- notarial activities
- the administration of oaths (e.g. swearing of affidavits)
Advice in contemplation and prior to issuing legal proceedings, as is likely to be the substance of most telephone enquiries or in context of clients who contacting us for preliminary whistleblowing protection are not reserved activities.
Jackson Osborne Ltd is registered for VAT in England and Wales.
If at any point you become unhappy or concerned about a service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to speak directly with whomever is your contact at Laworfiction to discuss your concerns and we will do our best to resolve any issues . If you would like to make a formal complaint, then please detail your complaint in writing to [email protected] under subject heading “Complaint”. Making a complaint will not affect how we handle your case.
Procedure for regulated advice
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Email: [email protected]
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
In any event, the Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.